Present:
David Bellamy, Chair of Littledown Surgery Patient Group
Emma Prince, Practice Manager
Julie Hall, Assistant Practice Manager/Reception Manager
13 patients
- Apologies:
From 5 patients - Welcome from the Chair
David Bellamy welcomed the patients who had attended, and introduced himself for anyone who was not at the previous meeting. David is a former GP at James Fisher Medical Centre, and has been a patient at the Littledown Surgery for some time. He is also a governor at Bournemouth hospital.
David said that anyone who was unable to attend the meetings should feel free to send any comments or suggestions to Emma who would bring them up at the meeting. - Review of notes from last meeting – 4 June
- Online Services – Emma clarified the information that was available for patients to see when they signed up to access their medical record via the online service. These are:
> Problems
> Medications
> Test Results
> Immunisations
> Allergies - GP Poster – we are progressing with the poster to go up in the Waiting Room indicating the GPs particular specialties. At present this will just include the GPs Photos. This information also needs to go onto the website. Emma wanting to revamp the website when she can find the time!
- Online Services – Emma clarified the information that was available for patients to see when they signed up to access their medical record via the online service. These are:
- CQC Report
We discussed the CQC Report that reported on the inspection we had in June. On the whole patients thought the report was very positive and complementary and that the practice team should be pleased.
We talked about some of the actions identified by the practice following the reports publication, these include:- Updating Reception to improve privacy by installed a Reception desk with a partition behind so that the waiting Room can’t over hear phone calls. We are also looking at the refurbishment including automatic doors, a hearing induction loop, and an updating of the patient toilet to include an alarm cord.
- We need to consider having additional information on alternative formats for people with poor vision, learning difficulties, hearing loss etc. Emma asked that if anyone had any suggestions for information that we could provide in different format they could let her know.
- It was suggested that Emma should conduct additional staff 1:1 review meetings on a quarterly or monthly basis
- We need to update the practice leaflet to mention Safeguarding