Present:
David Bellamy, Chair of Littledown Surgery Patient Group
Emma Prince, Practice Manager
12 patients
- Apologies: From 2 patients
- Review of notes from last meeting – 17 March 2016
- We still have not heard from the Governor at Royal Bournemouth Hospital who had offered to come and speak to us – David will follow this up with RBH
- Extended role of Patient Group – we agreed to set up two sub-groups; one to do an regular walk round the practice to highlight issues from a patient perspective, the other to review patient information (patient leaflet, website and self-help information as a starting point). We have a number of volunteers for each group, so Emma will set up initial meetings of the groups
- Feedback on new Reception/Waiting Room
- An automatic light would be helpful in the patient toilet
- Emma emphasized that if patients would like to speak more privately they should mentioned this to reception staff who will find a quiet place for them to talk.
- Other than that the feedback was very positive
- Clinical Service Review – David encouraged people to attend the consultation events that will be happening to discuss proposals for re-configuring health service for Dorset. Whilst the emphasis is often on the hospital service, changes will also be made to GP practices and community service. We don’t know yet what these may be, but all patients should express their views. This may involve the delivery of 7-day a week GP services, and more locality working…?
- We also discussed the sharing of medical information which could facilitate some of the changes mentioned above. The Dorset care Record is being developed, and there are also enhancements to the Summary Care Record which means more of a patient’s medical record is available if they are seen in a setting other than their GP surgery.
- No news yet on phlebotomy, but we haven’t forgotten! It may be that it is discussed as part of the CSR for community service on a locality basis, not nothing has been heard recently on this.
- We discussed that fact that our list size is gradually increasing, in part due to pressures being experienced by other local surgeries. We also looked at the waiting times for an appointment with our GPs and nurses. Emma will bring this information to each meeting. We always fit in patients who need to speak to or see a GP that day, and also we will always fit in an urgent appointment for the nurses the same day. The current waiting times for a routine appointment with a GP are currently:
- Dr Rogers – 6 working days (her working days i.e. Monday, Tues, Wed)
- Dr Torquati – on holiday at the moment to a distorted picture
- Dr Murray – 9 working days
- Dr Smeaton – 4 working days (her working days are currently Thurs and Fri)