Appointments can normally be booked up to 4 weeks in advance for Doctors and 5 weeks for practice Nurses. If you know you will need a follow-up appointment please book it in advance to ensure “book on the day” appointments are always available for more urgent matters.
Please Help Us to Help You
- If you cannot keep your appointment – please let us know so that we can offer it to another patient. We do keep a record of all appointments that are missed. If this becomes unacceptable we will contact the individual patient to discuss our concerns.
- If you change your name please let us know so that we can update your records.
- If you move please let us know your new address. If it is outside our Practice area we will need to transfer your records to your new Doctor.
- If you change your telephone number, please let us know so that we can update your records.
Telephone Appointments
An appointment can be arranged for you to speak to a GP or Practice Nurse on the telephone. Please ask the receptionist to book this for you.
Home Visits
Home visit services are provided to patients who are registered as housebound with the surgery, these are conducted by our visiting team and our doctors will only visit if it is in the best interest of the patient care and if the visiting team are at full capacity.
When asking for a home visit, our secretary will ask for some information. This is to make sure that the most urgent cases are seen first and that the doctor is fully prepared before the visit.
Out of Hours
If you require urgent medical assistance which cannot wait until the surgery re-opens, please call 111. Calls to the NHS 111 service are free from both landlines and mobiles (although pay-as-you-go mobiles must have at least 1p credit). If you have a life threatening medical emergency please dial 999.
Fit for Work Certificate
It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends. After three days you must obtain a self-certificate (SC2) from your employer. If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.
The ‘fit note’ replaced the doctor’s sick note on 6 April 2010. With your employer’s support, the note may help you return to work sooner by providing more information about the effects of your illness or injury.