Present:
Emma Prince, Practice Manager
Julie Hall, Reception Manager
5 Patients
Issues discussed
- Difficulty of getting to the surgery via public transport – could we consider re-establishing the volunteer car scheme to assist patients in getting to the surgery
- Test results can only be given out after 2pm as this gives time for the doctors to look at them. We cannot give out test results until they have been reported on by the doctor. If this ever does happen please let Julie or Emma know.
- Health checks are being gradually offered to those between 40 – 74 with no chronic diseases. Could we consider offering to those aged 75? It was suggested that some pharmacies are offering cholesterol and BP checks. If you were concerned by the results you could come in and discuss with the GP or Practice Nurse.
Good things about the surgery – don’t change these!!
- It is possible to book more than a week in advance
- The GPs come to the waiting room to call you personally
Suggestions for areas to ask about in the Patient Survey
- Do people like the TV in the waiting room or would they prefer the radio? The TV would be more useful if it had good health education messages on it, and we would have to have the ability to update the content regularly.
- Potential demand for blood tests at the practice (if we could find the capacity) to save people queuing at the hospital.
[suggestion offered that Christchurch Hospital is often quieter if you can get there] - Would people who are carers be interested in a Carers Group if it met at the surgery every couple of months?