Present:
David Bellamy, Chair of Littledown Surgery Patient Group
Emma Prince, Practice Manager
Julie Hall, Assistant PracticeManager/Reception Manager
13 patients
- Apologies:
From a number of patients - Welcome from the Chair
David Bellamy welcomed the patients who had attended, and introduced himself for anyone who was not at previous meetings. David is a former GP at James Fisher Medical Centre, and has been a patient at the Littledown Surgery for some time. He is also a governor at Bournemouth hospital.
David explained that he felt the purpose of the Patient Group was to help the surgery run effectively and efficiently and to play a role in the monitoring of the way the practice is run. - Patient Questionnaire 2013-14
Emma had previously circulated the results of the Patient Survey for 2013-14 (also available on practice website). David Bellamy said that he thought the practice team should be very pleased with the results, a sentiment echoed by a number of the patients present.
We sent through the survey results as discussed issues raised by a few of the responses. On the whole it seemed patients were happy with the length of time to get an appointment with the results as follows – 94% satisfied or very satisfied with time to get an urgent GP appointment, 90.5% for routine GP appointment, 92% satisfied or very satisfied with time taken to get an appointment with the nurse. We discussed the issue of waiting times to see the clinicians once in the surgery as a number of patients reported waiting some time to be seen. The discussion reflected patient views expressed in the survey that on the whole this was not seen as a major problem as it is a direct result of the doctor being willing to spend as long as an individual patient needs; a fact valued by the patients. This is backed up by the fact that only 10% of patients who completed the survey were unhappy with how long they had waited to see the doctor.
The practice team were very happy with the results concerned with how happy patients were with the care they received from the doctors, nurses and Reception staff.
We talked about the problems some people reported with the parking. Patients noted that you could park on the road outside the surgery apart from between 11-12pm and 2 – 3pm. It was suggested that we put a sign up informing patients on this.
We thought the question on how much information we give patients on their condition was pleasing – especially as many of the comments said that patients valued how well clinicians explained the information on terms they could understand. We felt we probably needed to provide more information on accessing services online and on how the access your medical records should you need to.
We reviewed the comments given by patients and were pleased to see most were positive.