Present:
David Bellamy, Chair of Littledown Surgery Patient Group
Emma Prince, Practice Manager
Dr Rogers, GP and Partner
Dr Murray, GP and Over 75 service lead
14 Patients
- Apologies:
From 5 patients - Review of notes from last meeting – 23 September 2014
- CQC Actions
> Reception and waiting Room refurbishment – we hope to start this in the next few months, plans were available for anyone at the meeting who wanted to have a look
> Alternative formats of information for patients with communication difficulties – still being worked on
> GP Poster – up in the Waiting Room
- CQC Actions
- Dr Murray – Introduction of service for patients aged 75 and over
Dr Murray attended the meeting and explained to those present that the surgery was starting to introduce a service specifically aimed at patients aged 75 and over. Dr Murray will be doing this in additional time, so it will not detract from his time to see other patients.
From the middle of February Dr Murray will be delivering this service on a Thursday, and it will involve appointments with longer time available to get to the bottom of often multiple, complex and interacting issues, and also longer time to spend doing home visits, both in response to urgent issues and also proactive home visits aimed particularly at older people who live on their own and may be more vulnerable. We hope this service will keep some of these older people out of hospital, where this is appropriate, by addressing situations before they become crises.
Dr Murray will be considering information such as Out of Hours calls, hospital admissions and local intelligence in order to determine which patients need his time most, this will be reviewed on a weekly basis depending on need.
We discussed the importance of self-management of conditions and patients education to enable people to manage their conditions effectively. We also discussed links to the voluntary sector and tapping into the support that can be offered there, and the importance of links to other services such as intermediate care, which Dr Rogers explained to the group.