Present:
David Bellamy, Chair of Littledown Surgery Patient Group
Emma Prince, Practice Manager
Julie Hall, Assistant Practice Manager/Reception Manager
13 patients
- Apologies:
From 5 patients - Welcome from the Chair
David Bellamy welcomed the patients who had attended, and introduced himself for anyone who was not at the previous meeting. David is a former GP at James Fisher Medical Centre, and has been a patient at the Littledown Surgery for some time. He is also a governor at Bournemouth hospital.
David explained that he felt the purpose of the Patient Group was to help the surgery run effectively and efficiently and to play a role in the monitoring of the way the practice is run. - Online Services
Emma explained that as well as ordering repeat medication and booking appointments patients could now access a summary of their medical record online. The information available is currently medication, allergies, test results, vaccinations and problems.
Action: Emma to clarify for patients what information is available - Comments / Suggestions for Website
Patients thought that it would be useful to have the GPs area of specialty on the website so that if patients want to book for a specific purpose they know which GP to go to. Emma is also organising similar information to be available in the waiting room, along with a photograph of each doctor.
Action: Emma to update website and waiting room with GP specialties
Other than that the patients present felt the website was useful and clear. Emma asked them to let her know of any other information they thought would be useful at any time. - CQC Inspection
Emma and David introduced the Lead Inspector for CQC, Carver Tedstone, and gave a brief explanation of the inspection process. At the moment the inspections are part of a pilot process to determine how inspections of GP practices should be carried out. Carver then invited comments from the patients present on what they thought of the services delivered by the surgery.
Once the report has been received we will make this available to all patients via the website, and it will also be available on the CQC website.